Bruce (kor27) wrote,

Yet More Fun With AT&T!

Yesterday I received the first bill for the new number, which meant I could finally add it to my online account (You need a 3-digit number on the bill to prove you're you). In the process, I, of course, saw the latest bill for the old number, which seemed... large.

Looking into it, I found that I was being charged for internet services through 4/27. Apparently, even though they were scheduled to end on the 20th, and furthermore cut me off on the 11th, I'm supposed to pay for a full month.

Since billing services is only available on the phone during business hours, I dug up their email form, entered all my info, and wrote an only mildly scathing letter (In the end, I decided to forgo the "see you in hell" comment).

Which was rejected out of hand by their system because they didn't recognize the phone number that was cut off Friday.

A second click on "send" resulted in what appeared to be success, but I suspect actually meant the message was consigned to oblivion. If I don't hear anything by Monday afternoon, I'll go the phone route.

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