Bruce (kor27) wrote,

AT&T Is My Friend

If you remember, I had a recent problem with AT&T disconnecting DSL service at my old location early. Technically, removing my username and password early, since the DSL link was quite happy, but PPPoE authentication would fail.

In the end, they couldn't get me hooked back up, apparently because the username and password database is so complex that it takes weeks to enter a pair of values in it.

Well, today I received a letter from them which was forwarded from the old address:

I would like to thank you for your patience and understanding while we worked to resolve your recent concern.

At AT&T California, we pride ourselves on consistently delivering exceptional service to every customer. Unfortunately, in this case we failed to meet our commitment and your expectation of us.

Now that we have addressed your concern, I hope we also have been successful in restoring your confidence in us.

We want you to know that we appreciate your business. We look forward to meeting your telecommunications needs and providing you with outstanding customer service for many years to come.

AT&T California values your business and looks forward to serving you again. If you have any questions or concerns, please contact us at 1-800-310-2355.

(large blank unsigned space)
Service Representative
AT&T California

I can honestly say that, pursuant to this letter, my feelings about AT&T California service have never been stronger. In fact, I feel they're quite exceptional. At least, I hope so.

  • A Few

    I have just a few new songs, mostly requests that finally got made. The track count is now 23,973, and the unique song count is 17,595.

  • The Latest Dribble

    There's a show tonight, so I thought I'd list the recent additions, which includes a few requests that became available during the hiatus. The…

  • Some More

    Just a few new songs. Some requests, a couple that looked interesting. The track count is up to 23,952 and the unique song count is now 17,574.

  • Post a new comment


    default userpic

    Your IP address will be recorded 

    When you submit the form an invisible reCAPTCHA check will be performed.
    You must follow the Privacy Policy and Google Terms of use.