Well, I'm not home today to check it, but I hadn't received one as of yesterday. So I emailed their support, asking for an ETA.
They told me today that for security reasons, I needed to use the phone.
I just did. Her reaction? "Oh, well, no-one's requested online access. Just go to the website, fill out the form, and you'll get the access info in 24 hours."
I'm now wondering what kind of stupidity will stop the next stage. Talk about a band of incompetents.